Information Technology Operations – Service Desk
Artech Infosystems Private Limited Mandaluyong
Job Description
Hi,
I'm Ishika and I work as Technical Recruiter at Artech. Please find the Job Description below and let me know if you are interested in the same.
Job Title: Information Technology Operations Service DeskJob Type: (Night Shift, 2x a week Onsite and Flexible Shift)
Location: Mandaluyong City,1550, Philippines
Position Type: 6 months contract
Shift: Candidate is willing to do night shift schedule
Job Description: Job Description: responsible for managing delivery for IT production systems and services. Your typical day will involve supporting the infrastructure service management lifecycle, ensuring client satisfaction, and managing risk to services.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Ensure client satisfaction by managing delivery for IT production systems and services.
- Support the infrastructure service management lifecycle.
- Provide operational support to ensure production systems and devices are online and available.
- Collaborate with team members to address and resolve service-related issues.
- Maintain a high level of service quality and adherence to service level agreements.
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