Career Support Group Senior Manager: BPO/ US RPO

apartmentTigerUX placeManila scheduleFull-time calendar_month7/17/26

Career Support Group Senior Manager

leads the department, driving performance, operational excellence, and client relationships at scale.

RESPONSIBILITIES

Lead the Career Support function, set direction and ensure alignment with business objectives.
Own overall performance across placements, quality, and productivity.
Translate company strategy into scalable operational plans and initiatives.
Manage KPIs across teams and consistently hit performance targets.
Spot trends, risks, and opportunities, and drive data-informed decision-making.
Lead and develop managers, building a strong leadership bench.
Drive talent development, succession planning, and capability building.
Drive end-to-end process optimization and transformation initiatives.
Identify systemic issues and implement scalable, data-driven solutions.
Lead cross-functional projects to improve efficiency, quality, and outcomes.
Act as the primary Career Support leader for senior stakeholders and key clients.
Own strategic account relationships, ensuring high satisfaction and long-term value.
Manage escalations and ensure alignment between client needs and operations.
Provide strategic reporting, insights, and recommendations to leadership.
Ensure alignment with company principles and “Our Essentials.”

QUALIFICATIONS

Bachelor’s degree required, plus 5+ years of solid professional experience.
8+ years of contact center or customer care experience.
8–12+ years of experience in operations, customer support, or related fields, including senior leadership experience.
At least 2 years in a Senior Manager role (required).
Excellent English communication skills.
Strong experience in account management or as a Client Service Manager.
Experience with US RPO and high-volume hiring.
Hands-on experience using and scaling CRM and ATS tools; startup and scaling experience preferred.
Deep expertise in process improvement and operational transformation.

Preferred Qualifications

Certification or strong experience in Six Sigma, Lean, Kaizen, Green/Black Belt, or Agile/Scrum.
Experience working in Agile environments or with Agile methodologies.

WORK SET-UP

Monday – Friday | Night Shift (DST Dependent)

BENEFITS

Transportation Allowance
Rice Allowance
Leave Conversion Benefit
Performance Reviews
Government Mandated Benefits
HMO + 2 Dependents (Effective Day 1)
10% Night Differential

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