Makati - Customer Success Specialist
We are seeking an experienced Customer Success Specialist to lead the delivery and operational success of one of our highest-value client accounts. In this client-dedicated role, you will serve as the primary point of contact for all operational matters, ensuring seamless service delivery, exceptional client satisfaction, and internal alignment across departments.
You will be instrumental in maintaining trust with the client, managing day-to-day operations, solving complex problems, and driving continuous improvement to exceed client expectations.
This role is mid-shift (3pm - 12am SGT, Monday through Friday) and will focus specifically on supporting one of GetGround’s largest clients.
What you will do:
- Act as the operational lead and primary liaison for one of GetGround’s largest clients.
- Build and maintain strong, trusted relationships with client stakeholders, understanding their evolving needs and translating them into operational requirements.
- Collaborate cross-functionally with internal teams (product, sales, support, etc.) to coordinate and resolve issues quickly.
- Identify and implement process improvements to enhance efficiency, quality, and scalability.
- Prepare and deliver regular reporting and performance reviews for both internal and client stakeholders.
You should apply if you:
- Have a Bachelor’s degree in any four year course or equivalent experience
- Have strong written and verbal communication skills in English
- Have experience speaking with and supporting international users
- Have proven experience of managing large or complex client accounts.
- Are highly organised, detail-oriented, and comfortable managing multiple priorities and deadlines.
- Comfortable working in a fast-paced, evolving environment with a proactive and collaborative mindset.
- Are willing to work on-site in our office in Makati, 4 days
- Take energy from delivering customer delight!
Benefits - in addition to all Philippine mandatory benefits, we provide:
- ? Competitive Salary and stock options in our scaling business
- ? HMO Benefits
- ? 12 Mental Health Days annually (1 per month)
- 10 days SIL paid time off + All Philippines public holidays
- ? Team and company-wide events
- ? Learning budget to support your development
- ? Growth and Development Cycles with performance reviews to enable fast growth
Our investment platform is focussed on one of the largest asset classes in the world - property. We are gaining significant momentum with our portfolio of products focused on the UK property investment market.
Our CEO and Founder Moubin previously worked at McKinsey and private equity firm APAX. Check out a podcast with Moubin speaking with our lead investors QED about how we're disrupting asset ownership.
Our four values are the foundation of our culture and shape our behaviours - no BS, pursuit of excellence, feedback obsession and healthy ego. We have built a high performing organisation where intrinsic drive fuels GetGrounders to build a world class investment experience for our users.
In numbers:
- ??? 85+ GetGrounders (ex Google, Meta, Deliveroo, Startups)
- ? £1.5Bn+ of assets being added onto our platform annually
- ? 30,000+ users across 70 countries, with ~10% market share
- ? Global hubs (UK, Dubai, Hong Kong, Singapore, Philippines)