Client Success Specialist

Salary: Starting at $5 - $6 per hour

We are seeking a proactive, responsive, and highly communicative Client Success Specialist to ensure exceptional experiences and outcomes for our clients. This role is pivotal to managing client relationships, facilitating smooth onboarding, and driving follow-through across critical client touchpoints—from interviews to deliverables.

Key Responsibilities

• Serve as the primary point of contact for clients via Slack, email, phone, and text
• Maintain a polished, professional tone in all client-facing communications, aligned with the company voice
• Be readily accessible during business hours for urgent client needs and real-time collaboration

• Guide clients through onboarding processes and ensure all necessary information is gathered efficiently
• Conduct debriefing calls/meetings with participants prior to their interviews to ensure clarity, alignment, and preparedness
• Confirm client interviews and meetings, ensuring all participants are aligned on scheduling and expectations
• Follow up on pending communications to close loops and maintain momentum
• Collaborate closely with the Chief Client Success Officer and HR team to ensure smooth transitions, accurate records, and aligned expectations throughout the onboarding process

• Use Google Docs and internal tools to manage and update:
• Clients pending VARQ submissions
• Clients awaiting executive summaries
• Clients pending interview scheduling or confirmations
• Ensure all documentation is current and reflects real-time client status

• Draft, send, and manage client communications with clarity and professionalism
• Organize incoming emails, prioritize follow-ups, and ensure key items receive timely attention
• Support a steady and effective flow of communication between clients and internal teams

• Proven experience in client success, customer support, or account management roles
• Exceptional written and verbal communication skills
• High proficiency with Slack, Google Workspace, and email management
• Detail-oriented, organized, and proactive in addressing client needs
• Comfortable managing multiple client relationships in a dynamic, fast-paced environment
• Must be accessible by phone during working hours

• Background in client onboarding, recruitment, or service delivery coordination
• Experience using Zoom, scheduling platforms, and CRM systems
• Prior involvement in a startup or remote work environment is a plus

• Reliable desktop or laptop computer
• High-speed internet connection (minimum 10 Mbps)
• Noise-canceling headset
• Functional webcam for virtual meetings
• Quiet and professional home office setup

• Willing to undergo a background check (NBI or local police clearance)
• Comfortable participating in video meetings
• No concurrent employment during scheduled work hours

Required: Submit a short video introduction with your application

This offer from "Winning Assistants LLC" has been enriched by Jobgether.com and got a 77% flex score.