IT Support Engineer (Mid IT Support) - ONSITE | MAKATI
KMC Solutions Makati Full-time
Make your next big career move by applying as KMC Solutions’ next Mid IT Support Engineer!
We are currently expanding our L2 technical support team and looking for a Level 2 Support Engineer. This position will work closely with our Level 1 support and Level 3 support teams worldwide. The successful candidate must be technically oriented with excellent written skills and as an L2 Technical Support Engineer, they will need to provide advanced technical support to our customers, troubleshooting complex issues, and ensuring prompt resolution.They will work closely with L1 support teams, SMEs, and other departments to deliver high-quality service and maintain customer satisfaction.
Responsibilities- Provide advanced technical support for hardware, software, and network-related issues.
- Diagnose and resolve complex technical problems escalated from L1 support.
- Collaborate with cross-functional teams to investigate and resolve technical incidents.
- Document issues, solutions, and best practices in the knowledge base.
- Ensure timely and accurate communication with customers regarding their technical inquiries.
- Continuously improve technical knowledge through training and self-study
Knowledge/Skills/Competencies:
- 3+ years of experience in technical support or a similar role.
- Strong knowledge of operating systems (Windows, Linux, macOS).
- Previous experience in troubleshooting logs across stack protocols (Networking and
- Application).
- Proficiency in troubleshooting hardware and software issues.
- Familiarity with network protocols and configurations (TCP/IP, DNS, DHCP)
- Experience with remote support tools and ticketing systems.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
Education/Experience:
- Excellent English communication skills
- Bachelor's degree in computer science, Information Technology, or a related field.
- Experience in supporting IP/Cloud based security surveillance systems will be
- preferred.
- Extensive knowledge of security cameras technologies, cloud technologies networking
- protocols, and topologies are essential.
- CCNA/CompTIA (network+) certified or equivalent experience in networking would be
- preferred (a plus).
- CompTIA Cloud+ or equivalent Cloud technologies and troubleshooting preferred.
- Experience with MS-Window/Linux networking applications.
- Strong Linux file systems/administration background a plus (CompTIA Linux+/LPIC-1&2)
Techno Global TeamManila, 6 km from Makati
breakfast on Mondays & free treats on Fridays)
• Regular engaging company events promoting work-life balance
• Accessible office sites – BGC, Alabang, Eastwood- Quezon City
• Employee referral programs
About the Role
As a Level 1 IT Support Engineer...
ConnectOSPhilippines
and troubleshoot IT systems such as backups, firewalls, remote access tools, and Microsoft 365 environments
• Collaborate with vendors and escalate to 3rd Line engineers or service providers when necessary to ensure issue resolution
• Document technical solutions...
Techno Global TeamManila, 6 km from Makati
daily meals (free breakfast on Mondays & free treats on Fridays)
• Regular engaging company events & promotes work life balance
• Accessible office sites – BGC
• Employee referral programs
About the Role
As a Level 2 IT Support Engineer, you'll...