[ref. k02380220] Customer Service Manager
Distribution Solutions Phils Inc. Parañaque
Customer Service Operations
- Oversee efficiency of order management and fulfillment based on client requirements.
- Facilitate Account Management and Maintenance for new and existing clients.
- Monitors KPI as agreed with Principals in the contracts or as set by DSPI management.
- Ensures timely monitoring and effective coordination of stocks' availability with principal / suppliers.
- Supervises Customer Service Representative, Invoicer and Outbound Customer Service Representatives.
- Responsible for database maintenance of customers' information and principals' information.
- Tracks the accounts receivables and collections.
- Handles complaints and feedbacks.
- Ensures close coordination with Warehouse in carrying out retrieval of returns from customers, partners and principals.
- Performs other duties that may be assigned by the immediate superior from time to time.
- Responsible for ensuring compliance with Quality Management System (QMS) standards, ensuring timely closure of corrective actions, and continuously improving department processes to maintain product and service quality.
- College Graduate
- Good communication and presentation skills
- Strong analytical, planning and organizing skills
- Excellent Problem-solving skills
- Works well with people
- Customer centric
- Leadership & Team Management
- CRM software proficiency
2GO GroupTaguig, 7 km from Parañaque
Job Summary:
The Customer Service Manager shall ensure effective management of Customer Service Department ensuring compliance to target performance and measurements, thereby, maintaining service levels with Principals.
Duties and Responsibilities...
Taguig, 7 km from Parañaque
Job Description
Posted on 21 May 2025
The Compliance Officer / Customer Service Manager (Mandarin Customer Service Manager) leads and manages a team of customer service representatives, ensuring high levels of customer satisfaction and providing...
Pasig, 11 km from Parañaque
Job Description
Posted on 20 May 2025
Customer Service Manager is responsible for overall monitoring of client's issues, concerns, customer complaints and clients' feedback
DUTIES AND RESPONSIBILITIES
• Oversee and monitor all customer service...