CSR - Shaw, Mandaluyong & McKinley, Taguig

apartmentIGT Solutions placeMandaluyong scheduleFull-time calendar_month9/9/25

About the role

IGT Technologies Philippines, Inc. is seeking a dedicated and customer-focused Call Centre Customer Service Representative to join our team in Mandaluyong City, Metro Manila. This full-time position will involve handling hotel reservations and providing exceptional customer service to our valued clients.

What you'll be doing

Assisting customers with hotel booking inquiries, modifications, and cancellations
Providing detailed information about hotel amenities, rates, and availability
Resolving customer issues and complaints in a professional and timely manner
Maintaining accurate records and documentation of all customer interactions
Collaborating with the wider team to ensure seamless customer service delivery
Adhering to company policies and procedures to deliver a consistent customer experience

What we're looking for

Excellent communication and interpersonal skills, with the ability to empathize and connect with customers
Strong problem-solving and decision-making abilities to handle a variety of customer inquiries
Ability to work efficiently in a fast-paced, high-volume environment while maintaining a positive attitude
At least a high school graduate with 6 months of solid CSR experience (not necessarily BPO).

What we offer

At IGT Technologies Philippines, Inc., we are committed to providing a supportive and rewarding work environment for our employees. In addition to a competitive salary, we offer a range of benefits, including:

Comprehensive health insurance coverage
Generous paid time off and holiday allowances
Opportunities for career development and advancement

About us

IGT Technologies Philippines, Inc. is a leading provider of innovative technology solutions and services. Our mission is to empower our clients with cutting-edge tools and exceptional customer support, helping them to achieve their goals and thrive in an ever-evolving digital landscape.

If you are excited about joining our dynamic team and contributing to our continued success, we encourage you to apply now.

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