Call center agent
Manila
Job Description
Posted on 8 September 2025
Customer Service Responsibilities list:
Manage large amounts of incoming phone callsGenerate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documentsFollow communication procedures, guidelines and policies.
Take the extra mile to engage customers.
Qualifications/Requirements
At least HS graduate/college level, must have at least 1-year BPO experience (voice) and 6 months CSRexperience handling billing or mobile account.
College graduates must have at least 6 months CSR experience handling billing or mobile account.
Candidates should have their TOR (for college grads and undergrad) or High School records.
Candidates must be living within Mega Metro Manila (which includes Cavite, Bulacan, Rizal)
Candidates must be fully vaccinated
Work location
CITY OF MANILA, NCR, FIRST DISTRICT
Remarks
No additional remarks
Apply now
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