WFH Property Management Coordinator (Long-Term Rentals)

Overview

Your dedicated support will directly enable the property manager to focus on strategic business growth and investor relations.

Schedule:

• Monday - Friday, 9:00 AM to 6:00 PM Detroit, MI Time with a 1-hour unpaid break (8 hours/day, 40 hours/week)

Responsibilities:

• Answer incoming phone calls from tenants and provide professional, timely responses to inquiries
• Receive and document maintenance requests, ensuring accurate details are captured and escalated appropriately
• Relay messages to leasing agents and the property manager, keeping communication organized and up to date
• Schedule appointments on behalf of the property manager to streamline daily operations
• Manage tenant-facing communications including emails, follow-ups, and general administrative correspondence
• Coordinate maintenance repair requests between tenants and service providers to ensure timely resolution
• Support the management of a portfolio of 150+ long-term rental properties
• Serve as the first point of contact for all tenant communications, including calls, messages, and appointment scheduling
• Free up the property manager to focus on investor relations and business development
• Maintain organized records of tenant interactions, maintenance requests, and scheduled appointments
• Adapt quickly to the company's property management software with minimal onboarding

Requirements:

• Prior experience in property management, specifically with long-term rental portfolios
• Strong verbal and written communication skills with a professional phone presence
• Solid customer service background with the ability to handle tenant concerns with empathy and efficiency
• High level of attention to detail when documenting messages, requests, and scheduling
• Ability to work independently with minimal supervision and training

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

58311864139