Guest relations officer

Job Description

Posted on 20 May 2026

• Welcome and engage with guestsin a friendly and professional manner.
• Address and resolve issues or concerns related to golfservices promptly and efficiently.

• Communicate with Golf Playing Rights Holders and Annual Golf Pass holdersregarding membership fees and

• Provide information about membership benefits and assist in addressing anymembership-related inquiries.

• Collect paymentsfor golf-related services and membership fees.
• Issue official receiptsfor alltransactions and maintain accurate records.

Golf Booking App Operation: JOB DESCRIPTION FORM 2

• Operate the Golf Booking App to assist guests in booking tee times, checking availability, and providing

• Troubleshoot any issues with the app and guide gueststhrough the booking process.

• Ensure excellent customer service by anticipating and meeting the needs of guests.
• Provide information on golf course policies, etiquette, and upcoming events.

• Collaborate with the Golf Relations Manager to execute tasks related to member relations, events, and

• Assist in organizing and coordinating golf-related activities and programs.

• Maintain accurate and up-to-date records of membership information, payments, and guest interactions.
• Generate reports as needed for management to track membership engagement and financial transactions.

• Communicate effectively with team members, golf course staff, and management to ensure smooth

• Act as a liaison between guests and the Golf Relations Manager to address any escalated concerns.

• Promote golf events, lessons, and other related activities to guests and members.
• Encourage participation in club events and activitiesto enhance the overall golfing experience.

• Stay informed about industry trends and customer preferences to contribute ideas for improving guest

• Participate in training sessions and workshopsto enhance skills and knowledge related to golf operations.

This list of duties and responsibilities is not exhaustive and may be adjusted to meet the evolving needs of the golf

services and customer relations.

• LANGUAGE
• Effective oral and written communication skills.
• Must have strong knowledge of local languages, especially the Korean language.
• DISPOSITION
• Must possess a high degree of integrity.
• Good human relations
• Flexible; result oriented; can work under pressure.
• Must be able to accomplish tasks with the least supervision.
• OTHERS
• The position requires unusual and extended working hours due to the substantial number of players and during

• Interact with members and guests during their visit to the Club.
• Physical Demand – This position requires being on your feet for long periods of time

Qualifications/Requirements

Qualifications/requirements not specified

Work location

ANGELES CITY, PAMPANGA

Remarks

No additional remarks

Apply now