Proactive VA for Customer Support and Administrative Tasks
In this permanent part-time role (20 hours/week), you’ll work remotely on a consistent Monday–Friday schedule and be valued as an integral part of our team. If you have great English communication skills, a positive attitude, and a passion for helping customers, we’d love to meet you!
Key Responsibilities:
Customer Service: Handle customer inquiries via phone, email, live chat, and social media in a timely, professional manner. You'll be the friendly first point of contact, ensuring every customer feels heard and helped.
Address and resolve customer issues efficiently, maintaining a calm and helpful demeanor.Escalate complex problems to the appropriate team member when necessary, while keeping the customer updated.
Proactively identify customer needs and provide solutions or recommendations to enhance their experience, always projecting a positive attitude.
Administrative Support: Perform a variety of tasks to keep our operations running smoothly behind the scenes.
Manage contacts and calendars, schedule appointments, and send reminders to help organize our team’s day.Create and update reports, spreadsheets, and documents; ensure records are accurate and up-to-date.
Conduct online research and compile information as requested, supporting decision-making with reliable data.
Assist with other administrative duties as needed – you’ll wear multiple hats, which keeps the work interesting and helps you learn new skills!
What We Offer:
- Competitive Pay: Earn $4.75 per hour. We provide reliable, on-time payments.⏰ Consistent Schedule: Work 20 hours per week on a fixed shift from 9:00 AM to 5:00 PM Eastern Time, Monday through Friday but no rotating schedules and no weekend work means you can plan your days and enjoy your weekends off for a healthier work-life balance.? Training & Development:Paid training is provided to set you up for success. We will teach you the ropes and continuously support your professional growth. You’ll have opportunities to expand your skill set on the job, and we encourage questions and learning.?️ Benefits:Paid time off (PTO) is accrued from day one, so you can take paid leave for rest, personal errands, or family matters. We understand the importance of family and well-being, and we want you to recharge when needed. ? Supportive, Family-like Culture: Work in a respectful and friendly remote environment. Though we’re virtual, we foster a close-knit team spirit. You’ll have a supportive supervisor and collaborative colleagues who value your contributions. We believe in recognizing hard work and saying “thank you” – your efforts won’t go unnoticed.
- Long-Term Opportunity: This is not a short gig or freelance project. We’re offering a stable, long-term position and hope you’ll grow with us for years. As our company expands, you’ll have the chance to take on more responsibilities or even advance into new roles. Many of our team members have built lasting careers here.
Join us and be part of a supportive team that values your growth and well-being.
- Admin Tasks
- Email Management
- Customer Support
- Other Project Management
- Chat Support
- Admin Tasks
- Email Management
- Customer Support
- Other Project Management
- Chat Support