Dental Customer Experience Specialist - Onsite
Eclaro Business Solutions Incorporated Taguig
Job Description
About the Role:
We are seeking a skilled Customer Experience Specialists to support dental offices and clinicians using dental scanning hardware and software. You'll manage live chat inquiries, troubleshoot technical issues, and deliver an exceptional support experience—often during urgent, patient-facing moments in the dental practice.
This role is ideal for professionals with strong written English, technical troubleshooting
experience, and a service mindset suited for healthcare or clinical support
environments.
Key Responsibilities- Provide live chat support to U.S.-based dental practices using scanners and software
- Troubleshoot and resolve issues related to hardware, software, and device setup as well as clinical workflows.
- Guide users step-by-step through technical fixes with clear and concise written English
- Prioritize speed and accuracy when patient care is involved
- Maintain accurate documentation in support systems and tools
- Escalate complex cases to internal teams (tech support, operations, product) when needed
- Continuously learn new workflows, tools, and support practices
Qualifications:
- 5+ years in specialized BPO or Healthcare Virtual Assistance.
- Clinical or Dental Foundation: Direct experience with dental clinics, medical devices, or patient treatment plans.
- Advanced Technical Support: Proven ability to troubleshoot software/hardware beyond basic navigation.
- Multi-Channel Experience: Seamlessly managing Phone, Chat, and Email while maintaining high accuracy.Previous experience in a customer-facing lab role is preferred.
- Cafeteria, Joining goodies, Maternity leaves, Paternity leaves, Annual leaves, Rewards & recognition, Performance bonus, Health & insurance, Health insurance, Life insurance, Mental health wellbeing
Booth & PartnersMakati, 5 km from Taguig
Overview
Fellow is looking for a positive, thoughtful, and quick-thinking Customer Experience Agent to support our company growth and the use of our coffee tools out in the wild.
This is a full-time position (40 hours/week), available remotely...
Trinity Workforce Solutions IncTaguig
CUSTOMER SERVICE AGENTS
Job Description
We are seeking a highly motivated Customer Service Agent to join our team. AT LEAST 1 YEAR BPO EXPERIENCE (TELCO OR US MORTGAGE) ! The successful candidate will be responsible for providing exceptional...
Domain GroupMakati, 5 km from Taguig
service while managing stakeholders and complex customer issues.
What You'll be Doing
Lead customer support strategy and operations by optimising systems, processes, and team structures to deliver a high-quality, scalable customer experience, while...