San Jose del Monte - Team Leader - background in telco and sales accounts required
VXI Global Solutions San Jose del Monte Full-time
Join our team as a Team Leader/Operations Supervisor and enjoy competitive rewards, exciting challenges, and the opportunity to make a real impact.
What you will do:
- Review agent performance results daily to ensure all goals are met or exceeded
- Analyze and trend agent KPI/Sales performance
- Identify performance gaps and prepare action plans for effective coaching and performance improvement
- Monitor and assess employee calls for performance improvement plans
- Building effective working relationships, drive individual responsibility and accountability, and contribute to the site’s successful performance
What’s in it for you:
- HMO on your first day + up to three (3) FREE dependents*
- Life insurance up to 500K*
- Salary payout every 2 weeks
- Fast-Moving Career Progression
- Employee discount at select partner establishments
Who we’re looking for:
- At least 2 years of BPO Operations Supervisor/Team Leader experience
- Has background in telco and sales accounts
- Amenable to work on a graveyard shift
- Amenable to work onsite in Clark, Pampanga
- Ready to start ASAP
Probe CXQuezon City, 18 km from San Jose del Monte
Job Overview:
The Team Leader is responsible for managing Team Members within the Contact Centre, including the
performance of their teams and the individual Team Members.
Duties and responsibilities
• To manage the day–to-day planning, operation...
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