[ref. d70686601] Team Leader - Financial Account
Probe CX Quezon City Full-time
Job Overview:
The Team Leader is responsible for managing Team Members within the Contact Centre, including theperformance of their teams and the individual Team Members.
Duties and responsibilities- To manage the day–to-day planning, operation and problem-solving of a team of agents to meet with
- Delivery of team service level components, quality and productivity targets & indicators.
- People Management, including all HR related issues, as well as staff development.
- Operational Management: Managing the floor, adherence to schedule.
- Ownership and problem resolution.
- Call monitoring, coaching and feedback, responsibility for delivery of the defined customer experience in every call.
- Recommendations for product and process development based on customer feedback and analysis of the same.
- Conducting performance appraisal for the team.
- Compiling reports on team’s performance and customer feedback.
- Communication and being a focal point of dissemination of information from management to team and vice versa.
- Work closely with team members to solve customer problems. Also needs to understand the agent's problems and weaknesses.
- Offers solutions and suggestions for process and product improvement to management.
Qualifications:
- At least 1-2 years of Team Leader experience is required
- Preferably with Financial background experience
- Has strong verbal and written communication and comprehension skills
- Good problem solving and critical thinking skills with focus on issue resolution and customer
satisfaction
TranscosmosQuezon City
Transcosmos Asia Philippines is hiring a Full time Team Leader role in Ortigas Center, NCR. Apply now to be part of our team.
Job summary:
• Flexible hours available
• 2-3 years of relevant work experience required for this role
• Expected salary...
TDCX PH IncManila, 10 km from Quezon City
directives.
• Ensure that the feedbacks provided to the team members on their performance are accurate, complete and timely. Provide coaching and guidance to ensure team members meet their KPIs and adhere to the organization's guidelines and policies...
TaskUsQuezon City
stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
So what does a Team Leader really do? Imagine yourself going to work with one thing on your mind: to provide the best...