Technical support staff

Job Description

Posted on 5 May 2026

Job title: Helpdesk/Desktop Support

With more than 6,000 professionals across 9 delivery centers in the Philippines, MicroSourcing remains the country’s largest provider of offshoring solutions.

Helpdesk/Desktop Support, be 100% YOU with MicroSourcing!

A Helpdesk/Desktop Support is expected to:

• Level 1 and 2 support of Microsoft systems including account creation, basic security, and access
• General IT support for ERP and corporate systems assisting users where necessary
• Provisioning of equipment, setup, and deploying for users to support them in their duties
• Participate in broader, system-related business projects. Develop and report on the status of project resources/deliverables, system performance reviews and post-implementation audits
• Build strong relationships with users, IT staff, and management to determine and resolve issues associated with system and network implementation • Champion customer service and ensure a customer-first approach.
• Participate as necessary in the strategic enablement of IT and Digital systems and participate as required.
• Ensure all calls are logged and processed using corporate helpdesk systems. Workplace Safety & Security
• Perform all tasks in a manner that will ensure there is no risk of causing injury or harm to self or others
• Follow all Standard Operating Procedures
• Provide a clean and safe work environment by adhering to all OH&S guidelines, keeping areas clean and tidy
• Notify IT Manager/Human Resources of any potential hazards General
• Follow all company policies and procedures
• Other tasks as designated from time to time

Qualifications/Requirements

What it takes to be part of our team:

• Microsoft 365 Environment Administration with Azure ACTIVE DIRECTORY
• Basic networking and monitoring
• Equipment provisioning, setup, and deployment
• Pronto ERP experience will be advantageous
• Customer service experience
• Strong problem-solving skills
• Experience with the Microsoft environment
• Inquisitive and willing to be challenged
• Strong Relationship Management skills
• Moderate network troubleshooting ability Laptop
• Desktops
• Servers
• Network Attached Storage
• Smartphone (Android and iPhone)
• Microsoft
• PRONTO

• Competitive Total Rewards (Compensation, HMO, Group Life Insurance, and Performance bonuses)
• A very collaborative work culture

Find a balance between work and life that fits you. Do what you do best with MicroSourcing!

• Terms & Conditions apply

Work location

QUEZON CITY, NCR, SECOND DISTRICT

Remarks

No additional remarks

Apply now