Social Media Representative

placeSan Pedro scheduleFull-time calendar_month 

Job Summary

The Social Media Representative is responsible for managing the company’s social media presence, responding to customer inquiries, and supporting marketing campaigns. This role helps strengthen brand awareness, improve customer engagement, and provide timely support to online audiences.

Duties and Responsibilities
  • Sourcing
  • Posting of engaging content such as posts, captions, graphics, and videos.
  • Monitor and respond to comments, messages, and customer inquiries on all platforms.
  • Handle online customer service concerns professionally and escalate issues when necessary.
  • Assist customers with order processing, returns, exchanges, and other account-related concerns.
  • Perform backend tasks for the store website, including order management, updating product information, monitoring stocks, processing returns/exchanges, and handling system encodings.

Qualifications:

  • Detail-oriented and able to multitask.
  • Preferably with a background in sales
  • Proven experience in handling social media accounts or digital marketing is an advantage
  • Amenable to work on-site
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