Program manager

• Develop program proposals/concept notes for submission to funding agencies in close coordination with the Supervisor.
• Develop program guidelines to ensure standards are followed and consistent program implementation.
• Prepare program reports and other reports as required.
• Establish and oversee administrative/ technical procedures to meet the objective set by the Supervisor.
• Participate in the determination of organizational policies regarding such issues as participant eligibility, program requirements, and program benefits.
• Prepare and maintain records and reports, such as budgets, personnel records, or training and Program manuals.
• Provide direct service and support to individuals or stakeholders, such as handling a referral for child advocacy issues, conducting a needs evaluation, or resolving complaints.
• Establish and maintain relationships with other agencies, partners, and organizations in the community to meet community needs and to ensure that services are not duplicated.
• Research and analyze members or community needs to determine program directions and goals.
• Act as consultants to stakeholders, partners, and other community programs regarding the interpretation of program-related country regulations and policies.
• Speak to community groups to explain and interpret the organization’s purposes, programs, and policies.
• Plan and administer budgets for programs, equipment, and support services.
• Represent organizations in relations with governmental and media institutions.
• Other analogous tasks assigned by management.

• Direct and review activities of Program Coordinators, officers, and volunteers.
• Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively.
• Establish systems and procedures of coordination, monitoring, evaluation, reporting, and documentation.
• Ensure the timely reporting and submission of KPIs reporting based on quarterly and annual period.
• Review the monitoring and evaluation framework and recommend improvements

• Identify and recommend improvements to internal standard operating procedure.
• Partner with management to ensure Program goals are aligned with the organization’s VMG and initiatives.
• Participate in the Management Team Meetings.
• Provide support in the preparation of compliance reports.
• Maintain effective working relationships with the organizations’ external partners.
• Ensure that FTCPI representation is transparent to any stakeholders.
• Other analogous tasks assigned by management

Qualifications:

• Minimum of a bachelor’s degree in in social science, Social Work, or any other social science related course.
• Proven working experience as Program Manager.
• Proven knowledge of Social and Community Service best practices, standards and principles.
• With at least 5 years of experience in the capacity.
• Great interpersonal and verbal communication skills
• Complex problem-solving skills.
• Strong sense of service orientation
• Strong sense of social perceptiveness
• Strong sense of confidentiality
• Detail-oriented with passion for accuracy
• Strong time management and organization skills.
• Has the ability to direct and supervise.
• International NGO experience is a must.