Sales Operations and Development Supervisor

The Sales Operations and Development Supervisor is responsible for the day-to-day supervision of telemarketing campaigns, which includes monitoring of attendance, database usage, and sales performance.

The job requires someone with attention to details, analytical, and results-oriented. He/ she should be able to consistently analyze performance, and present solutions in a timely manner.

He/she should be able to conduct training sessions, and present campaign performance reports to management in an articulate and professional manner.

JOB RESPONSIBILITIES AND TASKS:

1. Campaign Monitoring

• Submission of Agents Attendance Report
• Submission of statistics of daily performance
• Implementation of campaign strategies
• Coordination with Teleperformance (TP) for all issues related to the campaign

1. Campaign Analysis

• Review of performance per agent/group
• Review of sales and non-sales voice files
• Draft recommendations/corrective actions

1. Training and Development

• Regular training sessions for agents
• Revision of frequently asked questions (FAQs) and rebuttals
• Mock calls for new agents

1. Others

• Handle other assignments to be given by the EVP or head of office

QUALIFICATIONS:

• Bachelor’s degree in Business course
• With at least 3-year related job experience as Campaign Supervisor
• Analytical, results-oriented and with great attention to details
• Strong problem-solving skills
• Has good time management skills and high-level interpersonal skills
• Ability to work independently and as part of the team.

BENEFITS:

• Competitive Compensation
• Hospitalization Benefits
• Medicine Allowance
• Personal Accident Insurance
• Life Insurance Coverage
• Retirement Plan
• Service Incentive Award