B2C Sales Supervisor - TP Clark

apartmentTeleperformance placeAngeles scheduleFull-time calendar_month 
Telesales (Inbound/Outbound) work is typically performed in a call center environment and focuses on:
  • Nominal inbound customer service (logging requests, activating accounts, setting up service appointment times, etc., transfers issues for resolution to customer service reps)
  • Primary focus is selling Inbound work includes:
  • Responding to customer initiated calls to activate a service, request a product/service change, schedule an installation or repair, or resolve a product/service or billing issue
  • Selling targeted products/services as part of the customer initiated interaction Outbound work includes: Initiating calls to potential customers from a list of provided leads.
Leads on the list are:
  • Existing customers targeted for cross/up sell
  • Prior customers
  • Potential new customers
Experienced Specialist in one specialized discipline as well as having a thorough understanding of related disciplines. Will most often be a driving force behind the development of new solutions for programs, complex projects, processes or activities.

Serves as final decision/opinion maker in the area, coaches, mentors and trains others on the area of expertise.

Ensures the implementation of short to medium term activities within the business area OR support sub-function in the context of the strategy for the department. Ensures appropriate policies, processes & standards are developed and implemented to support short to medium term tactical direction.

Leads a team of Specialists ,sometimes with several hierarchical levels, with full employee lifecycle responsibility.

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