Network Engineer II

Network Engineer II

We are looking for a Network Engineer II to support customers using PRTG Network Monitor. You will serve as the first point of contact for IT professionals, helping them troubleshoot issues, configure monitoring environments, and optimize performance.

This role focuses on 1st to 2nd level support, covering everything from setup to more advanced monitoring scenarios.

• Provide technical support via tickets, chat, and phone
• Troubleshoot and resolve PRTG issues (sensors, alerts, performance, configuration)
• Assist with installation and configuration of PRTG core server and remote probes
• Set up and manage devices, groups, sensors, and auto-discovery
• Work with monitoring protocols such as SNMP, WMI, SSH, and TCP/IP
• Configure sensor thresholds, triggers, dependencies, and alerting
• Set up and troubleshoot notifications and escalation workflows
• Create and support dashboards, reports, and visualizations (maps)
• Analyze logs, SNMP traps, syslog, and system data to identify issues
• Support monitoring across networks, servers, cloud, and virtualization environments
• Assist with advanced monitoring features and integrations
• Escalate complex issues with clear documentation and findings
• Collaborate with global teams and contribute to knowledge base content
• Ensure a high-quality customer experience through clear communication

• Bachelor’s degree in IT or related field (or equivalent experience)
• 3+ years in technical support, system administration, or IT operations
• Experience in a ticketing/support environment (Zendesk, ServiceNow, Jira, etc.)
• Hands-on experience with monitoring tools (PRTG, Nagios, Zabbix, SolarWinds)
• Understanding of network monitoring concepts and use cases
• Knowledge of SNMP, WMI, TCP/IP, SSH
• Familiarity with Windows Server and IT infrastructure
• Strong troubleshooting and analytical skills
• Ability to analyze logs and monitoring data
• Strong communication skills; fluent in English

• PRTG installation, administration tools, and configuration workflows
• Sensor types, limits, triggers, dependencies, and performance tuning
• Advanced sensor technologies, including:
• Custom sensors (script/API-based)
• SNMP custom sensors, SNMP traps, syslog
• Flow monitoring and Sensor Factory
• PRTG architecture and sensor strategy, including performance optimization and overload handling
• Notifications, alerting templates, and ticket integrations
• Design dashboards (maps), reports, and data visualizations
• PRTG clustering and high availability setups
• API integrations and automation use cases
• Monitoring:
• Virtualization platforms (VMware, Hyper-V, Citrix)
• Cloud environments (AWS, Azure, GCP)
• Enterprise systems (SQL, email, backup, VoIP/QoS)
• Network devices (Cisco, firewalls, switches, storage systems)
• Basic scripting (PowerShell, Bash)
• Knowledge of ITIL or support best practices