IT Support Specialist – Global Clients (WFO | Rotational EST Shifts)
IT by Design Philippines Inc. Taguig Full-time
Job Title: IT Support Specialist – Global Clients (WFO | Rotational EST Shifts)
Location: BGC, Taguig | Work Onsite
Location: BGC, Taguig | Work Onsite
Shift: Rotational | Eastern Standard Time
About the Role
Join our Service Delivery Team and provide frontline technical support for desktop, software, and network issues for international clients.
Key Responsibilities- Troubleshoot desktop, network, and Microsoft 365 issues
- Handle support tickets via calls, chat, and email
- Ensure issues are resolved within SLA
- Bachelor’s degree (preferred)
- At least 18 months of IT/Helpdesk/Tech Support experience
- Experience supporting international clients (US, EMEA, AUS)
- Strong English communication skills
- Knowledge of Windows 10, Active Directory, and Microsoft 365
- Competitive salary package
- 13th Month Pay
- Night Differential
- HMO with dependent coverage from Day 1
- Annual Performance Reviews
- Be part of a global IT support team
- Gain exposure to international clients and technologies
- Career growth in a fast-paced, professional environment
Apply now and start your IT career with us.
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