Process Associate -Credit Verification

Responsibilities:

• Review and verify credit applications for accuracy and completeness
• Analyze credit reports, financial statements, and supporting documents
• Evaluate applicants’ creditworthiness using internal scoring models and criteria
• Communicate with customers, lenders, and third parties to collect and validate information
• Identify discrepancies or red flags and escalate issues to the credit or risk team
• Document all verification steps and decisions accurately in the system
• Ensure compliance with company policies, data privacy laws, and industry regulations (e.g., FCRA)
• Collaborate with sales, underwriting, and customer service teams as needed
• Meet productivity and turnaround time standards for credit verifications

Key Deliverables:

• Ability to work in a fast-paced environment with frequently changing priorities, deadlines, and workload.
• Handle incoming, outgoing calls, emails, web requests and chat from our clients
• The specialist must provide verified employment history, income, residency, references, and any other relevant data on credit applications.
• Providing timely and relevant information to sales teams, loan officers, underwriters, and other stakeholders to facilitate the credit process and address inquiries.
• Prompt and effective communication to resolve any discrepancies or issues identified during the verification process, obtaining necessary clarifications or additional documentation.
• Maintain the highest levels of service for our end users, partners, and teammates .

Qualifications:

• High school diploma or equivalent required; associate or bachelor’s degree in finance, accounting, or business preferred
• 1–3 years of experience in credit verification, underwriting, collections, or a similar financial services role
• Familiarity with credit bureaus and interpreting credit reports (Equifax, Experian, TransUnion)
• Strong attention to detail and ability to spot inconsistencies
• Excellent verbal and written communication skills
• Proficient in MS Office (especially Excel) and credit verification systems/tools
• Ability to handle confidential information with integrity and professionalism
• Proficient in MS Office Suite (Word, PowerPoint, & Excel)