Customs Assistant

Position target:

Working in a team dealing with Customs Administration Processes and ensuring the highest quality of data. Timely preparation of documents for customs authorities (within a specified PRIO) and with accordance to the working instructions.

Tasks and Responsibilities:

1. Check the daily work load allocation and ensure all jobs are actioned based on priority and within allowed KPI.
2. Follow the SOP with the steps on how the process of vetting and compiling. Check special instruction to specific customers.
3. Report irregularities as per SOP.
4. Send email communication to responsible party for any missing documents for Customs clearance. Perform proper escalation when necessary.
5. Active participation with process improvements ideas during daily stand up meetings
6. Individual Performance to meet/exceed expectations as defined in the SLA
7. Work under the direction of Team Leader/s
8. Adapt to MNL ISSC culture and perform in line with the Values/behaviors defined
9. To be a DSV ambassador.
10. Responsibility for the delivery of set personal targets, i.e. productivity, performance and quality.
11. Responsibility for the delivery of set additional personal targets, i.e. attendance and behavioral.
12. To own personal development in line with DSV Panalpina's performance review process
13. Follow given directions and perform assigned duties.
14. Perform assigned tasks to support DSV Panalpina meets its objectives and targets regarding quality, health, safety and environment as documented in IMS and follow all requirements as set out in the QHSE policy.
15. Ensure that day to day activities embrace sustainability/Health and safety therefore reducing the impact upon the environment, supporting the communities we work in and reducing incidents in the workplace

Education and Skills:

1. Graduate of Bachelor of Science in Customs Administration.
2. Freight-forwarding / logistics education is an advantage.
3. Knowledge in CW1 system is an advantage.
4. Good Know How in MS-Office (Outlook / Excel )
5. Good Know How in web based applications / Internet
6. Quick comprehension and focused work
7. Resilience, ability to prioritize and meet deadlines
8. Accurate and reliable working method
9. Ability to work in a team & good interpersonal skills
10. Openness and flexibility In meeting customer demands / service attitude
11. Eagerness to learn and develop
12. Team Player

Minimal work experience:

1. Work experience in a shared Service Center/ Forwarding / Transportation & Logistics is an advantage.
2. Work experience related to Customs process is a must.