Customer Service Representative (Sales) / CSR Sales Representative | Onsite

• We're Hiring: Customer Experience Representative (CXR) - Sales
• Work Setup: Onsite
• Location: IBEX Shaw Mandaluyong
• Shift Schedule: Nighshift

A successful candidate for this role is a “people person” who shows enthusiasm for our brand, is highly organized and able to work both independently and as a contributing member of Customer Experience Team. They will take a professional approach to providing excellent customer service to customers who are looking to book an appointment, or request product or service information.

Responsibilities:

• You will promote customer satisfaction by converting incoming customer calls into booked service appointments.
• You will make outbound calls to our customers to schedule maintenance calls.
• Utilize call scripts for products and services and refer to them during calls. These will be delivered with an authentic cadence; be clear, compelling and personable.
• Follow procedures and processes within the Customer Experience (CX) Team to address issues, concerns, or follow ups.
• Build positive relationships by going above and beyond with every customer’s interaction, ensuring that all questions are addressed appropriately.
• Meet daily qualitative & quantitative targets for yourself and your team.
• Identify opportunities for driving sales & revenue by selling memberships, or recommending estimates, products, etc.

To be successful in this role, you must be:

• A Customer Champion: Able to address each individual customer’s needs with empathy & patience while following company procedures.
• Solution Drive: Able to find a solution for, or to deal proactively with customer concerns or issues that may arise.
• A Multitasker: Able to handle multiple projects and tasks in a fast-paced environment.
• Detail Oriented: Listen attentively & document details of the interaction.
• Communicative: Able to communicate information via writing and spoken word clearly and concisel