Customer Service Representative

Job Description

Hope you are doing well.

Please find below the job description for the Customer Service Representative.

Employment Type: Permanent Role

In this role, you will:

• Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment
• Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems
• Regularly receive direction from supervisor and escalate questions and issues to more senior employees
• Interact with team on basic information, plus internal or external customers

Required Qualifications:

• 6+ months of Customer Service, Financial Services or Contact Center support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 6+ months of experience in banking and financial services or equivalent is preferred but not required.
• Successful completion of at least two years of college education in any field of study, at either the undergraduate or graduate level.

Job Expectations:

• Must be amenable to working in shifting schedules, including graveyard shifts, weekends, and holidays.
• Must be open to split rest days or non-consecutive days off.
• Must be amenable to onsite work; office is located in McKinley, Taguig City.
• Must be willing to support a pure voice process and take inbound and/or outbound calls.
• Must be able to attend full duration of required training period.
• Ability to work additional hours as needed.

Please Review the Job description and let me know if you are interested Please share your updated CV along with the following details:

Total Experience:

Relevant Experience in International Calls :

Current location :

Current salary :

Expected salary:

Notice period:

Reason for looking for job change:

Date of Birth:

Contact Number:

Available for Interview on July 27th OR 28th -

Looking forward to your response.

Thanks & Regards

Diptimayee Pasupalak

(Pan Asia Group Company)

Pan Asia Resources | Pan Asia HR Consulting.

10 Anson Road, 10-13A, International Plaza, Singapore 079903

Desk : Singapore: +65 31746243

Whatsapp -91-9742402504

E-Mail: [HIDDEN TEXT]

Singapore | Australia | New Zealand |Hong Kong | Malaysia | South Korea |Philippines | India | USA |Taiwan Pan Asia Resources Pte Ltd has been ranked as a SINGAPORE SME 1000 COMPANY 2020

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