Clinical Service Desk Analyst (CSDA)

Target Start Date: August 14, 2026

About the Role:

Clinical Service Desk Analyst to support clinicians by resolving IT issues that impact patient care. The role provides first-level support for clinical applications, EHR systems, and healthcare software while ensuring timely troubleshooting and excellent customer service.

• Provide technical support via phone, email, chat, or ticketing system
• Diagnose and resolve hardware/software issues in clinical systems
• Log, categorize, and prioritize incidents with detailed documentation
• Escalate complex issues to higher-level teams or vendors
• Assist clinicians with application use and training
• Contribute to knowledge base articles and troubleshooting guides
• Ensure compliance with healthcare regulations (HIPAA, etc.)
• Collaborate with clinical staff, IT teams, and vendors

• Strong understanding of healthcare workflows, clinical applications, and EHR systems
• Familiarity with healthcare compliance standards
• Excellent communication skills
• Strong problem-solving and customer service orientation
• Ability to multitask in a fast-paced environment

• Healthcare Service Desk background - Required
• At least 1 year of relevant experience
• Excellent English communication skills (minimum C1 proficiency level)
• Must be amenable to client and program requirements

• IT Service Desk (L1/L2) support experience using ServiceNow, Remedy, or similar tools
• Experience troubleshooting healthcare applications and EHR systems
• Basic knowledge of ITIL processes in SLA-driven environments
• BPO experience is not required but a strong Healthcare Service Desk Background is preferred

Pre-Screening Notes:

1. Years of relevant experience:
2. Experience with a Healthcare Service Desk background:
3. Experience with IT Service Desk (L1/L2) support:
4. Experience with EHR system:
5. BPO Experience:
6. Last drawn salary:
7. Expected salary: