Service Coordinator

Role Overview

The Service Coordinator plays a key role in driving revenue through proactive sales efforts while ensuring high levels of client satisfaction and retention.

1. Client Servicing & Account Coordination

• Act as a primary point of contact for assigned clients, managing inquiries and service requests
• Coordinate with internal teams to ensure timely and accurate delivery of services
• Support onboarding of new clients and ensure a smooth transition post-sale
• Maintain regular communication with clients to ensure satisfaction and retention
• Proactively identify, escalate, and help resolve client concerns

1. Inside Sales & Business Development (ISS Function)

• Conduct outbound and inbound sales activities, including prospecting, lead follow-ups, and nurturing
• Qualify leads and identify client needs through discovery calls and communication
• Present services and recommend tailored solutions based on client requirements
• Assist in preparing proposals and support the sales process through to closing
• Identify and drive upsell and cross-sell opportunities within existing accounts
• Maintain and actively manage a sales pipeline to support revenue targets

1. Pipeline, CRM & Reporting

• Maintain accurate and up-to-date records of client interactions, opportunities, and service requests in CRM
• Track sales activities, pipeline progress, and service-related metrics
• Provide regular updates on account status, opportunities, and performance

1. Collaboration & Process Improvement

• Work closely with Sales, Customer Success, and Operations teams to ensure aligned execution
• Contribute to improving sales processes, service workflows, and client experience
• Provide feedback on client needs, market trends, and service enhancements

• Bachelor’s degree in Business, Marketing, or a related field (preferred)
• 2–5 years of experience in inside sales, account management, customer service, or a similar role
• Proven experience in both sales and client servicing responsibilities is highly preferred

• Strong communication and relationship-building skills
• Customer-focused with a proactive, service-oriented mindset
• Results-driven with sales and negotiation capabilities
• Strong organizational and multitasking skills
• Problem-solving and conflict resolution abilities
• Ability to manage both sales targets and service expectations
• Proficiency in CRM systems and Microsoft Office or Google Workspace