Facilities/Workplace Management Lead

• Develop and manage internal SLA’s documenting service needs and performance requirements
• Provide feedback on third party performance and ensure all complaints and concerns from employees are managed and closed timely
• Develop process to monitor, address, and track employee feedback
• Responsible in managing a team of Maintenance technicians and 3rd party facilities service provider.
• Ensure all office supplies, equipment, furniture, etc. are maintained and stored in a clean and safe environment
• Ensure suppliers provide adequate services and work within financial and quality standards
• Manage purchasing and procurement orders relating to office equipment, furniture, supplies, services, general stationery, food provisions and refreshments, etc.
• Negotiate and recommend execution of contracts for purchase of supplies, provisions, services and equipment
• Coordinate with the local vendors for facilities management services: cleaning, maintenance, stationery, food and beverages, refurbishment, etc.
• Maintain a stable work environment by ensuring all maintenance on critical support equipment is completed and equipment is working at expected quality and capacity
• Plan facilities organizational structure to accommodate growth and change in priorities
• Negotiate contracts with vendors and maintains vendor relationship
• Ensure projects meet specifications and budget
• May act as liaison to leasing and property management organizations and planning commissions
• Ensure adequate facilities, equipment and furnishings are available and properly maintained as well as necessary licenses and permits are obtained
• May oversee physical security function at assigned location(s) to provide a safe work environment while protecting company and client assets
• Research costs for various projects including labour and materials; reports findings to senior management for approval
• Ensure inspections are conducted to verify facility is in safe operating condition and to correct any issues found
• Oversee and performs work in accordance with local and national building and maintenance codes and must stay up-to-date on changes to these codes
• Facilities planning/overseeing construction, re-modelling, renovation and facilities improvement projects involving space allocation and/or changes
• May manage/oversee Facilities Security (People/Facilities)
• Manage and maintain records with regards to activities, services, repairs
• Coordinate and execute special events for the site and initiate continuous improvements at the areas of responsibility without impacting quality or increasing cost
• Create and manage the energy conservation program and sustainability program across the portfolio
• Other related duties assigned as needed

Qualifications:

• Excellent verbal and written communication skills
• Ability to quickly learn aspects of organization policies and processes
• Orientation towards team success and cooperation
• Ability to adapt to different environments and situations as the need arises
• Ability to interact with employees tactfully
• Ability to handle multiple demands to set priorities and meet timelines, and have strong attention to detail
• Strong work ethic and dependability and ability to lead and organize cross-functional teams

Additional Qualifications:

• Must have knowledge on business and functional aspects of the processes being implemented
• Deep understanding of Real Estate, Construction and Facilities Management fundamentals
• Proven knowledge of Real Estate, Construction, and Facilities Management best practices
• 8. Demonstrated ability to think about business problems in new ways and clarify key issues in complex situations
• Demonstrated ability to define, set expectations, influence and execute multiple concurrent projects
• Proven experience in implementing large-scale initiatives
• Demonstrated ability in managing and influencing others within and outside of reporting lines
• Experience in supporting change management initiatives in a medium to large-scale business Real Estate environment
• Proven experience in matrix management and project management from planning to execution