Credit and Collections

• Provides customer service on collection issues.
• Responsible for monitoring and maintaining assigned accounts.
• Accountable for reducing payment delinquency for assigned accounts
• Monitors clients' payments and prepare the statement of accounts.
• Handles customer accounts on a timely basis
• Provides excellent customer service to clients.

• A graduate of any 4-year course in College
• Excellent communication skills
• Strong attention to detail, goal-oriented & has the ability to prioritize and manage multitasking
• Commitment to excellent customer service
• Working experience in the related field is preferred but not required
• Willing to work onsite in Mandaluyong
• Fresh graduates are welcomes to apply!

CREDIT & COLLECTION STRATEGY & DEVELOPMENT OFFICER

They shall also be involved in designing and implementing development plans for employees and upskill them to align with current departmental goals. They shall be directly reporting to the Vice President of Credit and Collections.

• Analyze qualitative and quantitative operational data and report findings to the Department Head.
• Propose, Initiate, and Execute value-adding interventions within the department to improve collections and reach target figures.
• Build and Maintain relationships with Collection personnel to gather direct feedback and collaborate to perform special projects. Train and Develop Collection Personnel in order to build a strong culture centered around data analysis, constant self-evaluation, and growth.
• Documents results of interventions for business continuity and learning.

• An undergraduate degree preferably in Accounting, Finance, Mathematics, or any related field, preferably with Latin Honors or good scholastic records
• Fresh Graduates
• Excellent Communication Skills
• Training Design and Facilitation experience
• Strong Leadership Skills
• Able to work well independently or within a team
• Strong organizational ability; can handle multiple tasks simultaneously
• Shows initiative and is able to Self-manage

• Record and monitor incoming and outgoing buyer/collector resquests.
• Review all outgoing documents (notices, SOA, letters to buyers, etc.) to ensure correctness and completeness of the document.
• Manage difficult account for specialized handling.
• Provide immediate feedback to the Management for matters pertaining to collector's productivity and issues/concerns.
• Ensure the proper implementation of collection strategies and programs within the assigned group.
• Ensure the compliance of the assigned group to the policies and procedures of the Department.
• Provide input to the Management necessary for the creation of new and or enhanced Collection strategies that will result to improved efficiency of the assigned group.
• Coordinate with other Units/Departments for the completion of the above tasks.
• Other tasks that may be assigned from time to time.

• Bachelor's degree in Finance, Accounting, Business Administration, or a related field.
• With at least 3 years of credit and collection experience, preferably in the real estate industry.
• Proven experience in managing staff or team members.
• In-depth knowledge of loan administration, credit risk assessment, and collections best practices.
• Strong analytical skills with the ability to interpret financial statements and credit reports.
• Demonstrated leadership and effective communication skills.

CREDIT & COLLECTIONS MANAGER

Collections Management:

• Oversee collections activities, ensuring timely collection of receivables.
• Implement effective collection strategies and procedures.
• Negotiate payment plans and settlements with delinquent customers.

Loan Administration:

• Manage loan portfolios, including disbursements, repayments, and monitoring.
• Work closely with financial institutions to secure financing for real estate properties.
• Ensure compliance with loan agreements and regulatory requirements.

Accounts Management:

• Supervise accounts receivable functions and reconciliation.
• Analyze aging reports and take proactive measures to minimize bad debts.

Team Leadership and Development:

• Lead and mentor a team of credit and collections professionals.
• Guide complex credit and collections issues.
• Conduct performance evaluations and facilitate training programs.

Reporting and Analysis:

• Prepare regular reports on credit and collections performance.
• Analyze trends and identify areas for improvement.

• Bachelor's degree in Finance, Accounting, Business Administration, or a related field
• Proven experience as a Credit & Collections Supervisor or Manager in Real Estate
• Strong knowledge of loan administration, credit risk assessment, and collections best practices
• Excellent analytical skills and the ability to interpret financial statements and credit reports
• Effective leadership and communication skills