Call center agent
Job Description
Posted on 29 April 2026From Maple Leaf to Cebu: Proudly Cebuano, Uniquely Canadian
Join Our Canadian-Inspired Team in Cebu: Embrace Excellence Together!
Why Join ContactPoint360?At ContactPoint360, we are relentlessly focused on delivering exceptional customer experiences. As the fastest-growing BPO on the planet, with over 5,000 teammates across 10 global locations, we combine cutting-edge technology with innovative strategies to help our clients succeed.
Our approach is simple: obsess over customers, think long-term, and build a team of smart, driven professionals who thrive in a high-growth, high-impact environment. We’re not just a service provider—we’re a partner in driving real results. ContactPoint360 is where innovation, execution, and customer obsession meet.
We are one of the fastest-growing BPOs in the world, and our secret is simple: it’s our people. We invest in our people and develop them into future leaders. Did you know 50% of ContactPoint360’s leaders were promoted from within? Our CEO’s journey, starting as a phone agent, reflects our commitment to genuine care for our people—it’s in our DNA.
Join the #ChangeMakers movement at ContactPoint360, where your creativity and passion aren’t just welcomed—they’re essential.
Our Purpose:Our goal is to create the best human experience, ensure the highest client satisfaction, and transform clients’ customers into loyal advocates for life.
Job Description:
- Candidate will be the first point of contact for prospective clients and responsible for identifying, qualifying, and developing new business opportunities through proactive outbound prospecting (email, LinkedIn, video, phone)
- Extensive focus on outbound prospecting to generate top-of- funnel sales-ready meetings for the field sales team. Primary target market is North America
- Fully immerse in the account strategy and drive consistent efforts to penetrate decision makers within target accounts and uncover opportunities
- Leverage prospecting tools and information available to create personalized messages tailored to meet the needs of the prospect and organizations
- For all industry events and trade shows – extensive lead generation and engagement activities to maximize attendees and nurture relationships
- Utilize our broad set of tools to log and manage leads and prospecting activities in CRM. Candidates need to be hands on with Teck stacks like – Salesforce, HubSpot, Zoom Info, Sales Navigator, Salesloft, and other sales-related tools.
- This is high pressure numbers game and there will be weekly/monthly and quarterly targets candidates will be measured and monitored.
Qualifications/Requirements
Skill Sets:
- Bachelor's degree in a relevant field (sales, marketing, business, international business, economics, etc.)
- Tech-savvy and prior experience working as BDR, SDR or Inside Sales is a must. Experience in BPO industry will be an added advantage
- Ability to work on building and managing lead lists with the help of LinkedIn Sales Navigator, Zoom Info, etc
- Skilled in managing and tracking all outbound communication through structured cadences and sequences, ensuring consistent follow-ups and no lapses in engagement
- Self-starters, with a solution-oriented, growth mindset, and strong sense of urgency
- Excellent communication, listening, and presentation skills
- A positive can-do attitude (bring 110% effort each day!)
Work location
CEBU CITY (CAPITAL), CEBU
Remarks
No additional remarks
Apply now