Call center agent

Job Description

Posted on 29 April 2026

Start Date: ASAP

1. Customer Service

• Represent the Company in a professional and courteous manner in all job-related activities with clients, patients, and referrals.
• Take inbound and outbound calls.
• Perform basic patient communication tasks including courtesy and confirmation calls.
• Intake information from referral sources, clients, and patients in a professional, knowledgeable, and courteous manner.
• Determine correct resolution to client complaints; take corrective action and monitor results.

1. Administrative Support

• Establish and maintain client records and update patient demographics on file as needed.
• Maintain record keeping so that all information is accurate and complete, document updates to client information.
• Perform light word processing, bookkeeping, data entry, photocopying, filing, or other office activities as needed.
• Reconcile and maintain patient schedules and sales orders.

1. Compliance and Documentation

• Complete appropriate documentation of client interactions, including reports as needed to physicians with regard to patient clinical progress and compliance.
• Report equipment hazards and/or product incidents as required in compliance with Company policy.
• Prepare and secure Physician Orders or Letters of Medical Necessity (LMNs).
• Process and route patient information to the appropriate department or individual(s) in the Company.

1. Order Fulfillment and Inventory Management

• Understand and execute all product flow and order fulfillment processes.
• Maintain current product knowledge in order to deliver equipment/services and to receive/process shipments accurately and efficiently.
• Assist in obtaining missing information required to complete patient record.

1. Billing and Insurance Coordination

• Communicate with billing department to ensure proper billing to insurance companies, contracts, other third-party payers, and patients for all products and services delivered; maintain accurate records.
• Review sales orders to ensure all necessary insurance requirements.

Qualifications/Requirements

Our baseline requirements are as follows:

• Strong communication skills, both verbal and written.
• Prior experience or exposure in healthcare support roles is an advantage.
• 1 to 5 years of experience in the BPO industry, preferably in technical support or customer service.
• Ability to adapt and learn quickly within a fast-paced and dynamic work environment.
• Availability to work within the business hours of US-based clients.
• Willingness to work onsite, full-time, and on a shifting schedule.
• Can start as soon as possible.

Work location

CEBU CITY (CAPITAL), CEBU

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