Customer Onboarding - Digital Graphics | Night Shift | Onsite
eClerx Muntinlupa Full-time
As a Customer Onboarding Specialist in an advertising company, you will play a critical role in ensuring a smooth and successful onboarding experience for our customers. As a Customer Onboarding Specialist, you will be responsible for streamlining the customer onboarding process, ensuring a smooth transition from sales to implementation, and providing excellent administrative support to our team to support new customers.
Your role will involve coordinating tasks, facilitating communication, and ensuring thorough follow-up for a positive onboarding experience.
WHAT YOU’LL DO:
- New Art Set-Up & Fulfillment: Manage the end-to-end process of setting up and fulfilling new art requests.
- Customer-Facing Focus: Act as the primary point of contact for clients; strong communication skills are essential. Act as a liaison between the graphic artist and the client's customer.
- Art Affinity: Use creative judgment to guide clients on components that contribute to successful art pieces.
- Asset Retrieval: Source necessary assets either from clients or through independent research (e.g., websites).
- Quality Control: Identify and address issues such as low-resolution or unusable assets.
- Good Communication Skills.
- Understanding of art-related details and work.
QUALIFICATIONS:
- At least 1-3 years of experience for a customer service voice account in a BPO setup
- At least college level (undergrad can be accepted)
- Excellent communication skills.
- Familiarity with digital arts / graphic design principles. (Basic knowledge can be considered)
- Able to work night shift / US hours, holidays and overtime
- Able to work 100% onsite in Alabang, Muntinlupa City
- Can start ASAP (June 16)
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