Head of Claims - Life&Healthcare Insurance

Lead all Life and Healthcare claims operations, including inpatient, outpatient, and related healthcare products

• Build, develop, and manage a claims team of approximately 10-15 professionals
• Drive operational excellence initiatives to improve turnaround time, accuracy, cost efficiency, and service quality
• Design and implement claims processing frameworks, controls, KPIs, and service-level standards
• Work closely with Customer Service and Customer Experience teams to strengthen client responsiveness and satisfaction
• Act as a senior advisor to the leadership team on claims strategy, scalability, and risk management
• Support the transition from claims operations currently managed under their healthcard partner toward a more autonomous claims structure
• Champion continuous improvement, Lean / Six Sigma, and data-driven decision-making across the claims function

• Minimum 15-20 years of experience in Insurance and/or Healthcare, with deep expertise in claims management
• Strong background managing complex healthcare claims operations
• Proven experience building and leading sizeable teams in a senior leadership capacity
• Demonstrated success in operational transformation, process improvement, and claims optimisation
• Lean Six Sigma Black Belt or equivalent is a strong advantage
• Capable of operating at Head of Function level, with readiness to step into a GM role over time

A leading life and health insurance group in Asia‑Pacific, offering protection, health, and savings solutions to individuals and businesses. It is known for its strong financial position, long operating history in the region, and focus on long‑term, sustainable growth.

• Opportunity to build and lead a critical function
• Strong career progression and succession potential
• Platform to drive operational excellence at scale