Customer service assistant
Cebu
Job Description
Posted on 4 June 2026
What You’ll Do As a Customer Service Agent, you’ll be the first point of contact for our travelers. You will:- Assist with post-sales requests: flight changes, cancellations, and refunds
- Handle special service needs (seat selection, special meals, wheelchair assistance)
- Advise customers on travel rules, documentation, and restrictions
- Communicate with clients via phone, email, and live chat
- Coordinate with airlines and suppliers to resolve issues
- Respond to feedback and complaints in a calm, solution-oriented manner
- Work across multiple systems including Sabre, Amadeus (optional), CRM tools, and email
Qualifications/Requirements
What We’re Looking For- Minimum 1 year of experience in the travel industry (airlines, OTA, travel agency, etc.)
- Fluent in English, both written and spoken
- Knowledgeable of Amadeus GDS and other GDS platforms.
- Strong customer service and communication skills
- Detail-oriented and reliable, with the ability to work independently
- Comfortable working onsite in a fast-paced environment
Work location
CEBU CITY (CAPITAL), CEBU
Remarks
You may send your resumes to hr.phl@business-class.com. Apply now!
Apply now
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Job Description
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