Customer Service- Turnover Associate

Each project has been crafted with precision to engage, inspire senses, and provide comfortable living spaces.

As Golden Topper continues to grow, we are looking for a lot of great talents from different walks of life who can bring their individualities and creativity to strive excellence, attain rewards and achieve their full potentials with us.

We are looking for a Customer Service Assistant that can provide utmost customer service by giving immediate responses and feedback from buyer's queries and requests.

Responsibilities:

• Schedule turnover and acceptance meetings with buyers.
• Prepare and process turnover documentation.
• Serve as the main point of contact for buyers during the turn over.
• Create ticket requests for any complaints or issues.
• Monitor the status of complaint resolution.
• Update customers on ticket status and resolutions.
• Inform and coordinate with the Engineering Handyman.
• Facilitate quick resolution of technical issues reported by customers.
• Communicate with property management regarding issues needing their attention.
• Provide updates on complaint resolutions and ensure smooth operations.
• And all other duties and responsibilities which are not limited to these that may be assigned to you by the management.

Qualifications:

• Bachelor's Degree holder / Graduate of any 4-year course
• With at least 1-2 years' experience in Customer Service (Real estate customer service experience is an advantage)
• Proficient in MS Office (Word, Excel, PowerPoint)
• Excellent Interpersonal Skill
• Has the ability to multi-task
• Good Problem-solving Skill