Operations Manager for Restaurant/F&B

The ideal candidate is organized, respected by teams, operationally sharp, calm under pressure, and capable of balancing high standards with strong leadership presence.

• Oversee day-to-day operations across multiple restaurant branches
• Ensure consistency in food quality, service standards, cleanliness, maintenance, and guest experience
• Conduct regular store visits and operational audits
• Identify operational weaknesses and ensure corrective action is implemented properly
• Ensure all branches execute company standards and systems consistently

• Lead and manage branch managers and operational leadership teams
• Build a culture of professionalism, ownership, urgency, and accountability
• Conduct weekly operations meetings with clear action plans and follow-through
• Ensure managers come prepared, organized, and accountable
• Coach underperforming managers and help strengthen leadership across branches
• Handle operational conflicts and difficult situations with professionalism and maturity

• Ensure operational initiatives, company directives, and standards are properly executed across all stores
• Follow through aggressively on pending operational issues
• Improve communication and alignment between stores and head office
• Help create structure, discipline, and operational clarity across the organization
• Coordinate closely with kitchen leadership, HR, purchasing, inventory, finance, and admin teams to ensure smooth execution

• Ensure stores maintain strong floor presence, hospitality standards, and overall guest experience
• Ensure branches are operationally prepared for peak periods, weekends, promotions, and special occasions
• Maintain high presentation standards across dining rooms, kitchens, and service operations

• Help recruit, train, and develop strong operational talent
• Build rapport and credibility with both frontline staff and management
• Reinforce company culture and professional standards consistently across all branches

• Strong experience in multi-unit restaurant or hospitality operations
• Must have experience in an upscale or premium dining environment
• Proven ability to manage managers, not just frontline staff
• Naturally organized and operationally disciplined
• Strong follow-through and sense of urgency
• Comfortable making decisions and having difficult conversations
• Strong leadership presence with excellent communication skills
• Solutions-oriented, highly accountable, and operationally sharp
• Comfortable in fast-paced, high-expectation environments