E-Commerce Account Manager
FNT Clothing Corp. Manila Full-time
The E-Commerce Account Manager is responsible for managing and optimizing relationships between the company and its clients or vendor partners. This role oversees multiple accounts, ensures client satisfaction, and drives account growth through data-driven strategies, operational excellence, and cross-functional collaboration.
Key Responsibilities- Build and maintain strong relationships with clients or vendors to understand business needs, address concerns, and ensure long-term partnership success
- Monitor and analyze account performance, sales data, and market trends to identify growth opportunities and optimization strategies
- Develop and execute action plans to improve client sales performance, revenue, and overall account health
- Lead client onboarding, including platform setup, training, and ensuring a smooth transition to the eCommerce platform
- Analyze eCommerce data, prepare performance reports, and present insights and recommendations to clients using a data-driven approach
- Manage inventory planning with clients to ensure optimal stock levels, timely replenishment, and minimized stock-outs or overstock
- Partner with Marketing teams to plan and execute promotional campaigns that maximize visibility, engagement, and sales
- Serve as the primary point of contact for client inquiries and issues, coordinating with internal teams to ensure timely resolution
- Oversee eCommerce platform operations, ensuring accurate product listings, pricing, promotions, and content
- Stay informed on industry trends, eCommerce best practices, and competitor activity to provide strategic insights and maintain a competitive edge
- Bachelor’s degree in Business, Marketing, or a related field (preferred)
- Proven experience in eCommerce account management, sales, or a related role
- Strong knowledge of eCommerce platforms, online marketplaces, and digital retail strategies
- Proficiency in data analysis and reporting tools (e.g., Google Analytics, marketplace analytics dashboards)
- Excellent verbal and written communication skills
- Strong relationship-building and stakeholder management abilities
- Proven problem-solving skills with the ability to identify issues and drive effective solutions
- Strong organizational and time-management skills, with the ability to manage multiple accounts and priorities
- Ability to thrive in a fast-paced, dynamic eCommerce environment
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