Customer Service Representative - Remittance/Fintech

CUSTOMER SERVICE REPRESENTATIVE (International Remittance | BPO | FinTech)

Asiatel Outsourcing (Asia Teleservices Inc.) — Ortigas, Pasig City | Onsite

ABOUT THE ROLE

Asiatel Outsourcing is hiring experienced Customer Service Representatives for our International Remittance / FinTech account. If you have background in BPO, customer support, international accounts, or financial services, this is an excellent opportunity to grow your career with a fast-expanding company.

• Handle inbound and outbound calls, emails, and customer inquiries for remittance and financial services.
• Process international money transfer transactions following regulatory and compliance guidelines.
• Provide accurate information, issue resolution, and product knowledge support.
• Update and maintain customer records in CRM tools.
• Support multiple products and ensure a smooth and professional customer experience.
• Achieve assigned KPIs, quality scores, and performance targets.

• Minimum 1 year BPO experience handling an international account (customer service, financial services, telco, banking, or related accounts).
• Strong communication and problem-solving skills.
• Experience in remittance, money transfer, payment processing, or FinTech is a plus.
• Tech-savvy; familiar with CRM systems, MS Office, and web-based tools.
• Willing to work onsite in Ortigas and on shifting schedules, weekends, and holidays.