Payroll Support Advisor - Fixed Term Contract

What’s the role

The payroll support advisor will be responsible for executing business assurance processes and ensuring sustainable SOX/FCM compliance and controls relevant to global and local processes. Execution of Local HR Processes, in line with existing policies and procedures, assuring high quality data management in Shell People, as well as documentation, including on-going support to employees and Line Managers.

This is also a full-time position with set work hour requirements and required overtime during certain peak periods.

What you’ll be doing

The Payroll Support Advisor is responsible for the end‑to‑end management of payroll‑related cases in line with established ways of working:

• Logging, tracking, and resolving payroll queries using Salesforce, including ticket creation, updates, and ensuring timely case closure.
• Managing WIPS, proactively keeping customers informed of the status of open cases.
• Owning and being accountable for end‑to‑end (E2E) payroll processes.
• Effectively handing off cases to other HR Operations teams as required.
• Building and maintaining strong working relationships with third‑party service providers.
• Meeting established KPIs and SLAs to ensure high‑quality service delivery.
• Partnering effectively with internal US business stakeholders and external parties and escalating complex issues to Senior Payroll Analysts and Tier 3 teams when necessary.
• Liaising with HR Advice, employees, and line managers to resolve cases efficiently.
• Ensuring strict adherence to financial controls and data privacy regulations to mitigate business risk in a high‑value payroll environment and prevent data breaches.
• Contributing to the overall strategy and direction of HR Operations.
• Supporting effective problem resolution, change management, and communication initiatives.
• Managing multiple priorities and competing demands in a fast‑paced environment.
• Actively promoting a culture of innovation, Enterprise First behaviours, and continuous improvement.
• Sharing best practices within the team and participating in service improvement initiatives to enhance overall delivery.
• Working and communicating effectively within a global, virtual organization, engaging key stakeholders.
• Conducting audits, reviewing relevant audit reports, and raising risks or concerns as required.

• At least 3 years of relevant experience handling HR Payroll
• Strong communication skills in English (good command, both written & oral)
• Previous experience in Shared Service/Business Operations, HR Payroll Service environment or relevant experience in a multinational environment is an advantage.
• Strong analytical skills
• Commitment to continuous improvement
• Excel, Access, Word, Outlook, and strong SAP knowledge
• Strong organization skills and multitask skills
• Customer focus in a culturally diverse environment and adhering to BSE principles.
• Constant & demanding workload
• Building a level of HR knowledge (e.g. policy and procedures etc) as required for successful execution of the role
• Strong SAP knowledge will need to be built quickly.
• Need to be familiar with and have awareness of geographical HR policies, needed to support their population (ie Global Local knowledge).
• High level of ownership, resilience, empowerment and discretion to manage and resolve issues raised by employees, line managers, local HR in a quick and effective way.

What we offer

You’ll be able to balance your priorities as you become the best version of yourself.

• Progress as a person as we work on the energy transition together.
• Continuously grow the transferable skills you need to get ahead.
• Work at the forefront of technology, trends, and practices.
• Collaborate with experienced colleagues with unique expertise.
• Achieve your balance in a value-led culture that encourages you to be the best version of yourself.
• Benefit from flexible working hours, and the possibility of remote/mobile working.
• Perform at your best with a competitive starting salary and annual performance related salary increase – our pay and benefits packages are among the best in the world.
• Take advantage of paid parental leave, including for non-birthing parents.
• Join an organization to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply.
• Grow as you progress through diverse career opportunities in national and international teams.
• Gain access to a wide range of training and development programs.

We'd like you to know that Shell has a bold goal: to become one of the world’s most diverse and inclusive companies. You can get to know more about how we're working towards that goal, click here.

We are committed to attracting a broader and more diverse pool of candidates. If this position doesn’t feel like the perfect fit for your qualifications right now, we’d still love to hear from you. Consider creating a profile in our Talent Community so we can keep you in mind for future opportunities that may align with your skills.

Shell Business Operations Manila

Diversity is key at SBO Manila, and our employees reflect the innovation that stems from a diverse workforce. By joining the company, you will benefit from an industry-leading development program that will see you tap into a pool of expert knowledge that will help propel your career.