[no experience required] german bilingual | pioneer team

Be a Bilingual German Specialist for our awesome team. Join us now!

Responsibilities:

• Proactively engage with customers to understand their needs and concerns, and provide tailored solutions to address them
• Develop and maintain positive relationships with customers, ensuring their satisfaction and loyalty
• Handle inbound customer calls and emails, providing prompt and effective resolutions
• Identify and implement strategies to retain customers and minimize churn
• Collaborate with cross-functional teams to enhance the customer experience
• Continuously monitor and improve personal performance metrics to exceed targets
• Participate in training and development programs to enhance your skills and knowledge

Requirements:

• Good understanding of customer service processes, tools and best practices with a strong customer-centric focus
• Ability to multi-task (Speak to customers on phone and type case notes in concurrence)
• Should be willing to work onsite on a night/shifting schedule in BGC, Taguig

Other info:

• Application Process: 1 Day hiring (Onsite Process depending on the availability of the hiring managers)
• Work set up: Onsite
• Schedule: Shifting
• Salary Range: Your current and expected salary as well as your interview with the hiring managers will be considered for the offer
• Language: German and English

What's in it for you?

Our people enjoy some amazing perks, check out a few below:

• Competitive salary package
• Exciting employee engagement activities
• Stability (Continuously getting pioneer accounts)
• Learning sessions every week
• Fast career growth
• Accessible location
• HMO
• Leave credits/Leave conversions
• Night differential
• Uncapped annual appraisal
• 2 days off

And most importantly, you’ll be part of a growing company with dynamic and engaging team.