Customer Experience Specialist
Makati
Own and manage real-time customer satisfaction surveys across key touchpoints
- Establish and drive a listen-learn-act framework for continuous CX improvement
- Analyse customer feedback and business data to identify root causes and opportunities
- Partner with cross-functional stakeholders to design and implement CX action plans
- Maintain customer journey maps aligned with desired experience outcomes
- Ensure effective service recovery processes for negative feedback and escalations
- Bachelor's degree in Business, Marketing, or related field
- 3-5+ years in Customer Experience / Customer Insights roles
- Hands-on experience with NPS and customer feedback management tools
- Strong analytical skills with ability to translate insights into action
- Proven stakeholder management and communication skills
- Exposure to financial services or similar industries is an advantage
They are a leading organisation within the financial services sector, focused on delivering best-in-class customer experience through data-driven insights and continuous service improvement initiatives. The company is known for its commitment to providing high-quality services and solutions tailored to meet customer needs.
- Opportunity to drive meaningful customer experience transformation initiatives
- Collaborative environment with strong stakeholder engagement exposure
- Growth in analytics, CX strategy, and customer journey optimisation
- Competitive salary package
Thumbtack PhilippinesMakati
If making an impact inspires you, join us. Imagine what we’ll build together.
About the Success Team
The Thumbtack Service & Support Team brings the Thumbtack mission to life! We focus on providing a great experience to our users through building customer...
Our ClientsQuezon City, 11 km from Makati
Customer Experience Manager (Accounts Management & Customer Care)
Key Responsibilities
• Billing and Collection Management: Lead daily billing and collection operations, including Statement of Account (SOA) issuance, payment tracking, and official...
Gainstrong Manpower Inc.Manila, 6 km from Makati
Job Summary:
Jumpstart your professional journey with a team that values your potential. This July, we are fast-tracking the hiring process for Customer Care Associates to support our premium business accounts. We are actively hiring fresh...