Customer Service Specialist - Game Master - ref. b01288623

As a Customer Service Specialist / Game Master, you will serve as the frontline representative of our game titles, providing outstanding support to players, resolving issues, and ensuring a fair and fun in-game experience. You'll play a vital role in engaging the community, supporting live events, and upholding game policies.

Key Responsibilities:

• Respond promptly to player inquiries via ticketing system, email, chat, forums, and walk-ins.
• Provide assistance with account, billing, and technical issues.
• Support and moderate in-game and offline community events.
• Monitor player activity and enforce terms of service, community guidelines, and in-game policies.
• Escalate critical issues and player feedback to the appropriate internal teams.
• Handle support across multiple game titles as assigned.

Qualifications:

• Graduate of any 4-year course.
• Proficient in Microsoft Office, especially Excel, Word, and PowerPoint.
• Excellent written and verbal communication skills.
• Ability to stay calm under pressure and maintain a player-first attitude.
• Deep passion for online games and the gaming industry.
• Basic PC/network troubleshooting skills are a plus.
• Willingness to work nights, weekends, and on rotating schedules.
• Flexible and open to extended hours or overtime as needed.