Client Services Executive (IT / BPO) | Hybrid at Makati | Early Morning Shift

Job Overview:

• Hybrid setup
• Early morning shift (3AM to 12noon)
• 3 to 4 years of IT account management

The main responsibilities of a CLIENT SERVICES EXECUTIVE – IT BPO include:

1. Client Engagement & Support

• Serve as a key contact for assigned IT/BPO clients, ensuring timely communication and support across service engagements.
• Participate in client meetings and technical discussions to understand project requirements and relay feedback to internal teams.
• Assist in preparing client presentations, reports, and business reviews to highlight performance and identify improvement areas.
• Support client retention and satisfaction by addressing inquiries, resolving issues, and ensuring consistent service quality.

1. Service Coordination & Delivery

• Collaborate with internal teams (Sales, HR/TA, IT Operations, Finance, etc.) to ensure client requirements are clearly documented and met.
• Support client and employee onboarding activities, including coordination of technical implementations and migrations.
• Monitor service delivery metrics and assist in identifying trends or issues that may impact client satisfaction.
• Use CRM tools (HubSpot) and Microsoft Office Suite to track client interactions, manage documentation, and generate reports.

1. Project & Process Support

• Assist in managing small-scale client-facing projects, ensuring timelines and deliverables are met.
• Contribute to process improvement initiatives by identifying inefficiencies and suggesting enhancements.
• Maintain organized records of client communications, project milestones, and service performance.

1. Growth & Learning

• Stay informed about industry trends, client technologies, and service offerings to better support client needs.
• Identify opportunities for upselling or cross-selling in collaboration with senior account managers.
• Participate in training and development programs to build technical and client management skills.

To apply, you must be an expert on the following requirements:

• Education: Bachelor’s degree in Business, IT, Communications, or a related field.
• Experience: 2–3 years in client services, account management, or project coordination, preferably in IT or BPO environments.
• Technical Understanding: Familiarity with IT services, technical terminology, and project workflows.
• Communication: Strong verbal and written communication skills, with the ability to engage technical and non-technical stakeholders.
• Tools: Proficient in CRM platforms (Hubspot) and Microsoft Office (Excel, PowerPoint, Outlook).
• Organization: Excellent time management and attention to detail; able to manage multiple tasks and priorities.
• Teamwork: Collaborative mindset with the ability to work independently and within cross-functional teams.
• Client Focus: Passionate about delivering high-quality service and building client trust.