Site Reliability Engineer

Key Responsibilities

• Maintain the reliability, availability, and performance of cloud-native, distributed production environments.
• Write software and scripts to automate routine operational tasks, eliminating repetitive manual work ("toil").
• Participate in system architectural reviews to ensure new features and services conform to scalability and reliability standards.

• Build, maintain, and optimize the enterprise observability stack (metrics, logs, traces) to ensure comprehensive visibility into system health.
• Create and refine real-time dashboards and proactive alerting rules to catch anomalies before they impact end-users.
• Help define, track, and report on critical reliability metrics, including Service Level Indicators (SLIs) and Service Level Objectives (SLOs).

• Participate in the team's on-call rotation, acting as a first responder to mitigate active production degradation and outages.
• Lead and support technical troubleshooting efforts across application, network, and database layers during incidents.
• Conduct thoroughly documented, blameless post-mortems to identify root causes and track long-term engineering fixes to prevent recurrence.

• Provision, configure, and maintain multi-region cloud infrastructure exclusively using Infrastructure as Code (IaC).
• Collaborate with DevOps and Platform teams to build and support safe, automated deployment pipelines (CI/CD) featuring canary or blue/green release patterns.
• Ensure data safety by maintaining and regularly testing disaster recovery (DR), backup, and automated failover systems.

• Analyze system utilization trends and perform capacity planning to handle traffic surges efficiently and cost-effectively.
• Introduce chaos engineering principles by intentionally injecting faults into controlled environments to uncover hidden system weaknesses.
• Conduct load, stress, and performance testing on core infrastructure components to identify bottlenecks.

• Work hand-in-hand with software engineering teams to help them architect their applications for high availability and fault tolerance.
• Create and update high-quality documentation, operational runbooks, and architectural diagrams.
• Champion an internal culture of engineering-driven operations and reliability best practices.

Job Requirements

• Education: Bachelor’s degree in Computer Science, Computer Engineering, Information Technology, or a related field (or equivalent practical experience).
• Experience: Minimum of 3–5 years of experience in an SRE, DevOps, or Software Engineering role supporting production environments.
• Systems & Networking: Deep understanding of Linux/Unix systems internals, networking protocols, and performance tuning.
• Software Development: Solid background in software development with the ability to write clean, maintainable code for automation and internal tooling.
• Work Setup: Must be willing to work strictly On-site.

• Programming/Scripting: High proficiency in languages such as Python, Go, Bash, or Java.
• Cloud Architecture: Hands-on experience with major cloud platforms (AWS, GCP, or Azure), specifically around networking, IAM, and managed services.
• Containers & Orchestration: Strong operational knowledge of Docker and production Kubernetes (EKS, GKE, AKS, or self-managed).
• Infrastructure as Code: Proficiency with Terraform, OpenTofu, or Pulumi.
• Observability Tools: Experience configuring and querying tools like Prometheus, Grafana, OpenTelemetry, ELK Stack, Datadog, or New Relic.
• Core Networking: Solid understanding of TCP/IP, HTTP/S, DNS, load balancers, and CDN caching layers.

• Analytical Mindset: Exceptional troubleshooting skills; able to methodically isolate failures in complex, distributed architectures under high-pressure scenarios.
• Collaboration: Excellent communication skills with a proven track record of bridging the gap between product developers and infrastructure engineers.
• Continuous Learning: Curiosity and eagerness to keep up with the evolving cloud-native and CNCF ecosystem.

• Kubernetes: Certified Kubernetes Administrator (CKA) or Certified Kubernetes Application Developer (CKAD).
• Cloud Platforms: AWS Certified Solutions Architect (Associate or Professional), AWS Certified DevOps Engineer, or Google Cloud Professional Cloud DevOps Engineer.
• HashiCorp: Terraform Associate.