Customer Associate for Telecommunications Accounts (Non-Voice)
About the role
Talent Outsourcing Channel Solutions (TORCH) is seeking a motivated and customer-focused Customer Associate for Telecommunications Accounts (Non-Voice) to join our dynamic team in Cebu Central Visayas. In this full-time role, you will be responsible for providing exceptional non-voice customer support to our telecommunications clients, ensuring their queries and concerns are addressed efficiently and effectively.
What you'll be doing- Respond to customer inquiries and requests via email, chat, and online messaging platforms
- Research and resolve customer issues in a timely and professional manner
- Maintain accurate records of customer interactions and document resolutions
- Provide updates and feedback to customers on the status of their requests
- Collaborate with cross-functional teams to ensure seamless customer service delivery
- Actively identify and suggest improvements to enhance the customer experience
- Excellent communication and interpersonal skills, with the ability to engage with customers in a friendly and professional manner
- Strong problem-solving and analytical skills to effectively address customer inquiries
- Proficient in using various software and online tools to support customer service activities
- Ability to work in a fast-paced environment and prioritise multiple tasks
- Previous experience in a customer service or call centre role, preferably in the telecommunications industry
- Fluency in English, both written and verbal
What we offer
At TORCH, we are committed to providing our employees with a supportive and rewarding work environment. Some of the key benefits of joining our team include:
- Competitive salary and performance-based bonuses
- Comprehensive health and life insurance coverage
- Opportunities for career advancement and professional development
- Flexible work arrangements and work-life balance initiatives
- Team-building activities and employee engagement events
About us
Talent Outsourcing Channel Solutions (TORCH) is a leading provider of customer service and business process outsourcing solutions. With a strong presence in the Philippines, we partner with global brands to deliver world-class customer experiences.Our team of dedicated professionals is committed to driving innovation and exceeding client expectations.
If you're ready to embark on an exciting new chapter in your career, we encourage you to apply now for this rewarding opportunity.