Customer Service/Technical Support Representative -Voice/Chat (Cebu Based) - Cebu
Regent BP Inc Cebu
CUSTOMER SERVICE/TECHNICAL SUPPORT REPRESENTATIVE -VOICE/CHAT (CEBU BASED)
Job Responsibilities- Ensures the end-to-end customer experience.
- Documentation of every customer interaction.
- Resolves billing and technical concerns.
- Establish memorable customer experience by providing fast and accurate resolution to customers.
- Identifying the issue and categorizing / prioritizing the incident and service requests.
Job Qualifications:
- With at least 6 months CSR/TS experience as voice or chat
- Average computer literacy is acceptable.
- Have understanding of Basic Internet Technology for higher trainability.
- Ability to convey information and express oneself clearly orally and in written form, in a persuasive or logical manner to individuals or groups to ensure that they understand the message.
- Ability to anticipate the implications and consequence of situations and taking appropriate action to be prepared for possible contingencies.
- Good English communication skills, both written and oral
- Must be self and goal driven.
SmartsourcingCebu City
Join the Team That’s Changing the Game – Smartsourcing’s 4-Time Best Company to Work For
Hi! We’re Smartsourcing, and we’re looking for a Technical Service Representative to join the crew full-time, on-site. This is your chance to experience...
Dynamic Talent Solutions Private CorporationCebu City
CUSTOMER SERVICE REPRESENTATIVE / TECH SUPPORT
Qualifications
• College graduates with/without BPO experience
• College undergraduates, HS and SHS graduates with/without experience in BPO
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Three Peaks InternationalPhilippines
partner which provides local and virtual staffing solutions to Australian businesses through outsourcing, recruitment, and migration.
About the job
The responsibilities of Technical Support are:
• Respond to support tickets via email, providing timely...