Hub Lead - Operations, SPX Express (Bohol)

apartmentShopee placeCebu scheduleFull-time calendar_month 
Oversee daily hub operations, ensuring smooth and efficient functioning.
  • Ensure adherence to established procedures, policies, and regulations.
  • Lead team briefings, conduct weekly staff meetings, and regularly assess team performance.
  • Drive continuous improvement in key performance indicators (KPIs) for the hub.
  • Implement process improvement initiatives and projects to enhance hub productivity and efficiency.
  • Assist the Customer Support team with call-outs to resolve customer escalations.
  • Coordinate with agency coordinators to manage and support agency teams.
  • Handle additional tasks related to overall hub operations as needed.
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