Customer Service Representative - Cable Account
Talent Outsourcing Channel Solutions Cebu Full-time
About the role
Talent Outsourcing Channel Solutions is looking for a dedicated and customer-focused Customer Service Representative to join our team in Cebu City, Cebu. As a Customer Service Representative, you will be responsible for providing excellent service and support to our cable account customers.This is a full-time position based in our Cebu City office.
What you'll be doing- Responding to customer inquiries and concerns via phone, email, and chat
- Troubleshooting and resolving customer issues related to cable services
- Accurately documenting customer interactions and following up as needed
- Identifying opportunities to upsell or cross-sell additional products and services
- Adhering to company policies and procedures to ensure a consistently high level of customer service
- Participating in regular training sessions to stay up-to-date on products, services, and industry developments
- At least HS/SHS or COLLEGE undergraduate/ graduate, open to with or without BPO experience in a customer service or call centre role, preferably in the telecommunications or cable industry
- Excellent communication and interpersonal skills, with the ability to build rapport with customers
- Strong problem-solving and critical thinking skills to effectively address customer issues
- Proficient in using computer systems and various software applications
- A positive, friendly, and patient attitude, with a genuine desire to deliver exceptional customer service
- Fluency in English, both written and verbal
What we offer
At Talent Outsourcing Channel Solutions, we pride ourselves on creating a positive and supportive work environment for our employees. In addition to a competitive salary, we offer a range of benefits, including:
- Comprehensive health insurance coverage
- Opportunities for career development and advancement
- Generous paid time off and holiday leave
- Discounts on our products and services
- A friendly and collaborative team culture
About us
Talent Outsourcing Channel Solutions is a leading provider of customer service and technical support solutions for the telecommunications and cable industry. With over 15 years of experience, we have established a reputation for delivering exceptional service and support to our clients and their customers.Our team of dedicated professionals is committed to driving innovation and continuous improvement, ensuring that we stay at the forefront of our industry.
Apply now to join our team and be part of a company that values its employees and is dedicated to helping our customers succeed.
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