Business Operations Team Lead - Manila

Job Description

Job Description

Shift: Night Shift

The Business Operations team lead is responsible for interpreting, analyzing, and processing various activities in support of property and casualty insurance operations. The candidate will need to perform activities with a high degree of accuracy and consistently meet service level requirements as well as being the point of contact of the team.

• Interpret data, analyze results, and process transactions in various systems in support of the following areas:
• Submission Clearance
• Policy & Endorsement Issuance
• Other operations, as needed.
• Prepare and issue documents and reports accurately, as per specifications.
• Interact with team and customers as required to complete deliverables.
• Communicate issues or queries on a timely basis to ensure quick resolution.
• Assist with troubleshooting and improving processes, as needed.
• Responsible for Daily Operations of the team (Workload and Workforce Management)
• Manage Team Attendance, Team Schedule, and PTO
• Participate in the interviewing and selection process of staff.
• Coordinate with Manager for Capacity Planning
• Coordinate Training (New Hire or Cross Training) and suggest training plan to Manager.
• Ability to prepare Monthly Production & Quality Reports and Analysis

• Can work under pressure and tight deadlines and prioritize tasks accordingly.
• Organized and very systematic in handling tasks at hand.
• Excellent MS Office, Excel skills
• Demonstrated project management skills.
• Excellent communications skills, both verbal and written
• Strong analysis and data processing skills
• Previous experience in a Financial Services industry office-based role desirable
• Strong leadership skills with an ability to maintain high level of enthusiasm, motivation, and commitment, leading to the achievement of a desired vision, values, and superior performance.
• Strong interpersonal skills and the ability to establish and maintain excellent working relationships.

• Bachelor's degree