Technical Support Representative (Exciting Sign -On Bonus)

As a Technical Support Representative, you will be the first point of contact for customers seeking assistance with our cutting-edge software solutions. Based in Cagayan de Oro Misamis Oriental, this full-time role is an exciting opportunity to join a dynamic and rapidly growing company and make a real impact on our customer experience.

• Troubleshooting and resolving a wide range of software-related issues in a timely manner
• Documenting customer interactions and following up to ensure complete issue resolution
• Identifying and escalating complex or unresolved cases to senior support specialists
• Continuously expanding your product knowledge to better assist customers
• Contributing ideas to improve our support processes and enhance the customer experience

• Proven experience in a customer service or technical support role, preferably within a call centre environment
• Excellent communication and active listening skills, with the ability to explain technical concepts in simple terms
• Strong problem-solving and analytical skills, with a keen eye for detail
• Proficiency in using computer systems and software applications
• A passion for delivering exceptional customer service and a commitment to continuous learning

Apply now to become a part of our dynamic team!